Refund, Return & Cancellation Policy

All successful payments are final and non-refundable, subject to applicable law and the exceptions described in this policy.

Payments made towards player registration, team registration, tournament participation, event registration, sponsorship packages or other league-related services cannot be cancelled or refunded at the customer's request once payment has been successfully completed.

Please review the registration details, eligibility criteria, applicable fees and terms before proceeding with payment.

Registration fees paid for participation in GPL, HCL or an associated sporting event are non-refundable once successfully paid. Refunds will not ordinarily be provided in the following circumstances:

• A player or team decides not to participate after registration.
• A participant voluntarily withdraws from the league or tournament.
• A participant is unable to attend a match, trial, event or scheduled activity.
• A participant provides incorrect registration details or fails to meet published eligibility requirements.
• A participant changes their mind after completing payment.
• A participant is disqualified or removed for breaching applicable league rules, subject to applicable law.
• A participant cannot participate because of personal, professional, travel or scheduling conflicts.

Participants are responsible for checking registration information and applicable rules before making payment.

Payments made towards sponsorships, advertising, promotional activities, brand partnerships or other commercial arrangements are non-refundable once successfully paid, except where a refund or other remedy is required by applicable law or the applicable written agreement.

The scope, deliverables, timelines and other conditions of a sponsorship arrangement will be governed by the relevant agreement or written confirmation between the parties.

The no-refund policy does not prevent the correction of genuine payment errors. If your payment fails but the amount is debited from your bank account, or the same payment is debited more than once for a single registration or order, please contact our support team with the transaction details.

After verification:

• Failed transactions will be handled in accordance with applicable bank and payment gateway processes.
• Verified duplicate payments may be reversed or refunded to the original payment method, as appropriate.
• Incorrect payment records or discrepancies will be investigated and corrected where warranted.

These cases are treated as payment errors and not as voluntary cancellations.

GPL, HCL or the relevant organiser reserves the right to modify, reschedule, postpone or cancel a match, trial, event or tournament when necessary due to operational requirements, venue availability, weather, safety concerns, force majeure events or other circumstances.

If an event is cancelled or materially changed by the organiser, any refund, credit, rescheduling arrangement or alternative remedy will be determined in accordance with the applicable event terms, the circumstances and applicable law.

The no-refund policy will not be used to exclude any remedy that is legally required.

To report a failed transaction, duplicate debit, incorrect payment status or other payment-related concern, contact us using the official contact details published on our website.

Please provide:

• Full name used during registration.
• Registered mobile number and email address.
• Registration ID or order ID, if available.
• Payment gateway transaction reference or payment ID.
• Payment date and amount.
• A brief description of the issue and relevant payment proof, if available.

For your security, do not share your card PIN, UPI PIN, password or OTP.

Where a refund or reversal is approved or required, it will ordinarily be processed through the original payment method or the applicable payment gateway or banking channel.

The time taken for the amount to appear in your account depends on the payment gateway, issuing bank and payment method. We will communicate any applicable processing information when the refund or reversal is initiated.

A payment gateway transaction marked as successful does not, by itself, establish that a refund is due.

For payment concerns, registration queries or complaints relating to this policy, please contact us using the details below.

We will review complaints and respond in accordance with our applicable grievance-handling process and legal obligations.

We may update this policy when our services, event arrangements, payment processes or legal requirements change. The revised policy will be published on the relevant website with an updated date.

The version applicable to a transaction will be interpreted subject to applicable law and any binding written agreement.

By proceeding with payment, you confirm that you have reviewed the applicable registration or service details and understand that successful payments are generally non-refundable, subject to the exceptions and legal rights described above.